At sshandicraftnepal, we are dedicated to delivering handcrafted treasures that celebrate creativity, individuality, and a connection to nature. To ensure a seamless shopping experience, we’ve outlined our shipping and return policy below. Our goal is to make every step of your journey with us as smooth and enjoyable as possible.
Shipping Policy: Delivering Your Boho Treasures with Care
We take pride in bringing artistry and soulful design to your doorstep. Here’s how we handle shipping to ensure your items arrive safely and on time:
1. Delivery Times
At sshandicraftnepal, we strive to ensure your handcrafted treasures reach you as quickly as possible. Domestic orders are typically delivered within 3 to 5 business days after dispatch, while international orders may take 7 to 14 business days, depending on your location. If you need your order sooner, please reach out to us, and we’ll do our best to arrange expedited shipping for you. We understand that waiting can be tough, so rest assured, we’re committed to getting your items to you in a timely manner.
2. Shipping Costs
Shipping rates vary based on your location and the size of your order. For international customers, please note that customs fees, duties, or taxes may apply upon delivery, and these charges are the responsibility of the buyer. Each item is thoughtfully packaged using sustainable materials whenever possible, ensuring both your purchase and the environment are treated with care. We believe in delivering not just your treasures, but also good vibes and a commitment to Eco-conscious practices.
3. Order Tracking
Once your order is shipped, we will send you a confirmation email containing a tracking number. You can use this number to monitor the progress of your delivery. If you do not receive tracking information within a few days of placing your order, feel free to reach out to us for assistance.
4. Eco-Friendly Packaging
We believe in protecting the planet while delivering your treasures. Each item is carefully packaged using sustainable materials whenever possible, ensuring both your purchase and the environment are treated with care.
Return Policy: Ensuring Your Satisfaction
We want you to love every piece you purchase from sshandicraftnepal. If something doesn’t meet your expectations, we offer a straightforward return process to ensure your peace of mind.
1. Eligibility for Returns
- You may initiate a return within 7 days of receiving your order.
- Items must be unused, undamaged, and returned in their original packaging. Any tags or labels should remain intact.
- Custom-made items, sale products, and fragile goods (such as certain textiles or jewelry) are final sale unless they are defective.
2. How to Initiate a Return
- Contact us at info@sshandicraftnepal.com within 7 days of receiving your order.
- Provide your order number, a detailed description of the issue, and photos of the item if applicable.
- Once your request is reviewed and approved, we will provide instructions for returning the item.
3. Refunds
- After we receive and inspect your return, we will process your refund using the original payment method.
- Please allow 5 to 7 business days for the refund to reflect in your account.
- Shipping costs are non-refundable unless the return is due to an error on our part.
4. Exchanges
If you need a different size, color, or style, let us know, and we’ll assist you in finding the perfect fit. Additional shipping costs for exchanges are the responsibility of the customer unless the exchange is due to our error.
5. Damaged or Defective Items
If your item arrives damaged or does not meet your expectations, notify us immediately. Send us photos of the issue along with your order details, and we will resolve the matter by offering a replacement, repair, or refund.
Our Commitment to You
At sshandicraftnepal, we value transparency, sustainability, and community. Our shipping and return policy are designed to reflect these principles, ensuring that every interaction with us is positive and stress-free. We are here to support you throughout your shopping journey and beyond.
If you have any questions or need further assistance, please don’t hesitate to contact us at info@sshandicraftnepal.com We’re always happy to help!
