INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
Since our products are handmade, slight variations in color, size, or pattern may occur. That’s what makes each piece unique!
Do you offer custom sizes or designs?
For selected items like clothing or bags, yes. Please contact us before placing your order for any customization requests.
Are your products handmade?
Yes! Most of our products are 100% handmade by skilled Nepali artisans using traditional methods and eco-friendly materials.
What should I do if I receive a damaged or wrong product?
Please contact us within 48 hours of receiving your order with photos. We'll sort it out as quickly as possible.
Do you ship internationally?
Yes, we ship worldwide! Shipping charges and delivery times vary depending on the destination.
INFORMATION ABOUT US
